Help & Frequently Asked Questions

The back office for yacht day workers and freelance crew. Crew log time, expenses and receipts and sign their paperwork on their phone; you see what's missing, what's ready to pay and what's been paid. It isn't payroll and it doesn't send money.

1. Go to Start Your Free Trial and enter your name, email, mobile and a password, your billing company, a fleet name and your first vessel.
2. Tick “I agree to the Terms of Service” and tap Create account and start trial. Your 14 days start right away.
3. No card is needed to start. Before the trial ends, add one on Billing & Plan (Add Payment Method) to keep your fleet running. Nothing is charged during the trial, and you can cancel any time.

No card when the trial ends? The fleet goes on hold: only the Owner can sign in, to Billing & Plan, to add one, and everyone is back in once Stripe confirms the card.

One plan with every feature: $99 a month for your first vessel and $49 for each additional vessel, plus applicable sales tax. Billed monthly from your start date; a vessel you make Inactive is billed through the balance of the current billing cycle. Crew logins are free. See Pricing.

1. Open Vessels from the owner menu, fill in the vessel and tap Add Vessel. You see the new monthly total before anything is saved.
2. To stop using one, tap Make Inactive. Make Active brings it back.

1. Open Crew Roster and tap + Crew.
2. Enter their name, phone and email (the invite goes to the email), position, day rate and hourly rate.
3. Leave the invite box ticked and tap Add Crew. They set their password and fill in their own profile and documents.

Lost the invite? On Edit Crew tap Email Sign-In Link. Already on The Crew Dock with another boat? They get an invitation to join yours.

1. Open Pay Crew. People who have submitted are listed first; the Dashboard's Ready to Pay tile counts them.
2. Open a name and tick the lines to pay.
3. Send the money as you normally do (most crew list Zelle). Then enter Date paid, Method and Reference and tap Record Payment.

They get a “Payment sent” email with the PAID invoice. The Crew Dock records the payment; it never moves money.

The Dashboard's Documents to Review lists crew with uploads waiting. Open one and tap Approve. An approved document is locked; to have it replaced, tap Ask for a New Copy.

The Owner, and the Admins the Owner has given private-data access on Team & Rights. Everyone else sees a masked view, and company exports show only the last 4 digits.

Owners and Admins can export a crew member's records any time from Edit Crew (Export Crew Data). The Owner can export the whole fleet from Data & Account (Export All My Data); we email the link when it's ready.

To cancel, the Owner taps Close My Account on Data & Account. If you've added a card, it stops renewing. The fleet stays read only for 30 days so everyone can still sign in and export; then it closes. Keep My Account undoes it until then. You can also cancel the plan in Stripe's billing page: Manage Billing on Billing & Plan.

Your crew may already send you invoices through The Crew Dock. Invoice Any Boat is our tool for freelance crew; their invoices are private to them. Run your whole crew here and their paperwork comes to you in one place.

No. It keeps the paperwork and payment records of how you engage crew. It doesn't decide anyone's worker status and isn't legal or tax advice; talk to your own adviser.

Crew logins are free; The Crew Dock is billed to the company that runs the vessel. Invoice Any Boat, for boats that aren't on The Crew Dock: 3 invoices a month are free; after that, unlimited invoices are $49 a year.

Yes, with Invoice Any Boat: the boat gets a PDF invoice by email, sent in your name. 3 invoices a month are free; after that, unlimited invoices are $49 a year.

With your phone number, then your password. First time? Enter your phone and tap Email My Invite to set a password, then bookmark the sign-in page or add it to your phone's home screen and tick Remember this device. No boat has added you yet? Tap Sign Up Free. More on our help for crew who can't sign in.

Yes. It's built for phones: log time and expenses, snap receipts and sign your documents from the dock.

Your time and expenses are seen by the people who run the vessels you work for. Your tax ID, address, emergency contacts and documents are seen only by the Owner and the people they've given private-data access.

Sign the Contractor Declaration online from My Profile (no printing). Fill in and sign the W-9, then upload it or a clear photo, with your government ID. The office approves each one.

On the sign-in page tap Forgot password? and enter your sign-in phone number. The email link lasts 1 hour.

Change it on My Profile and save; from then on you sign in with the new number. Lost the old number before you changed it? Email us from the email on your profile and we'll move your sign-in.

If you tick Remember this device, 30 days from your last visit, and never more than 180 days. Tick it only on your own phone or computer.