Help Center
Answers to common questions about using The Crew Dock. Need something not covered here? Email support@thecrewdock.com and we'll help.
Getting Started
How to log in, complete crew onboarding, and submit your first timecard or request.
Crew Submissions
Submitting timecards, expenses with receipts, incident reports, and maintenance or uniform requests.
Approvals
How captains, owners, and managers review and approve crew submissions.
Documents
Uploading and storing W-9s, certifications, contracts, and vessel paperwork.
Account & Access
Resetting your password, updating your profile, and managing vessel access.
Billing
Plan details and billing for vessels, owners, captains, and management companies.
Frequently asked
Do crew members pay to use The Crew Dock?
No. Crew never pay. The platform is billed to the vessel, owner, captain, or management company.
I forgot my password. What do I do?
Use the "Forgot password?" link on the login page, or email support@thecrewdock.com and we'll help you regain access.
Who can see what I submit?
Your submissions are visible to the authorized captains, owners, and managers of your vessel or management company.
Can I use The Crew Dock on my phone?
Yes. The platform is mobile-first and designed for crew to submit timecards, expenses, and requests from their phones.
How do I get access for my vessel?
Captains, owners, and managers can request vessel access to create a workspace and invite crew.